Who is Frank?

 

Innovative, creative, and passionate about leadership, Frank currently works for NASA as the Global Manager of Public Relations and Marketing. He is also a speaker focused on working with CEOs, executives, and entrepreneurs to help them boost their professional brands by combining sales and marketing tools with the fundamentals of “Team Development,” Disney culture, and the concept of Service Excellence.

 

My Mission

To provide my knowledge and personal experiences to help others achieve their goals and dreams the Disney way.

My Story

After spending nearly a decade working in public relations and marketing for hotel brands and multimillion-dollar startups, I founded my own consulting company focused on helping the hospitality industry drive real conversions, sell-out launches, and create successful public relations campaigns.

Our company believes that the true difference between excellent service and others is the quality of the connection with the people we try to help and how we communicate our understanding with them.

The Disney Model

One of the key elements to Disney-s success strategy is the concept of Magic. Disney creates and implements Magic in every part of every company process, which is why this is one of the main pillars I teach and convey in my role as a Disney Facilitator. I am the trusted and authorized voice in transmitting Disney-s approach to creating customer experiences.

One of my main goals is to help you understand how you can implement this Magic in your own company by interconnecting the different components that define your organization-s culture: employee selection, training, communication, and attention. Each element of the process is crucial to create and implement a culture that fosters employee engagement and differentiates your business from its competitors.

Background

Frank served as a cast member for Walt Disney Company-s parks and resorts from 2005 to 2020. He holds a Bachelor-s degree in Marketing and Operations Economics from Baruch College CUNY in New York. He is certified by Harvard Business School in “Disruptive Leadership” and by Cornell University in Revenue and Sales and Marketing in Hospitality. He is also certified by the Disney Institute in Service Quality, Employee Engagement, and Leadership. Frank currently works for NASA as the Global Manager of Public Relations and Marketing.

My Life in Videos and Photos